Forensic Pocket Guide Privacy Statement

Effective Date: August 1, 2021

Overview

This privacy statement explains how and why Forensic Pocket Guide collects, stores, uses and share personal data when you visit our website and use our services.  Reading it will help you understand your privacy rights and choices.

“Personal data” in this statement means information about you, including your identity, finances and online behavior.

“Forensic Pocket Guide” in this statement means Forensic Pocket Guide LLC.  

Your Privacy Rights and Choices

When it comes to how your personal data is collected, stored, used, and shared, you have rights and choices.

Understanding Your Rights

You have a right to request a copy of the personal data we’ve collected about you in the past 12 months.  You also have a right to ask us to delete the personal data we have collected about you.  If you want to see or delete your personal data, contact us at info@forensicpocketguide.com.  We will not deny you services, charge you different prices, or provide you with a different level or service solely for exercising your privacy rights.

If you request to see or delete your personal data, we’ll first need to verify who you are before we can respond to the request.  If we can’t verify your identity, we will not be able to fulfill your request.

If you want to delete your personal data, you have choices:

• Log in to your account and delete information you have previously added.  For example, you can delete your profile picture and non-primary addresses in your settings

• Contact us and request that we delete specific information

• Close your account

If you close your account or request that we delete personal data, we still need to keep some personal data so we can:

• Complete a transaction, or comply with promises to you in the User Agreement or other contract you have with us

• Detect and prevent malicious, fraudulent, or illegal activity

• Protect your (or another person’s) legal rights, including the right to free speech

• Comply with laws

Understanding Your Choices

You can control how personal data is collected or shared, as well as how we communicate with you.  Here are some of the ways you can customize your choices.

Choose how we collect personal data

You may choose to limit the personal data you provide when our web-based application requests it.  To help make the choices that are right for you, it’s important to understand that personal data helps us provide a richer, more personalized experience for you.  Also, some personal data is required for our services to function at all.

For example, if you choose not to provide information that is required for an account to function, like your name and email address, we will not be able to create an account for you.

Choose how we communicate with you

Your choices about how we communicate with you differ depending on the purpose of the message and how it is being delivered.  Some messages are considered optional, and some are necessary for you to manage your accounts with us.  We use email, text messages, push notifications on your mobile devices, and even paper mail depending on the situation and your notification settings and or the notification preferences on your device.

You can click the unsubscribe link in a marketing email, opt out of a text message by replying “STOP”, or turn off notifications on your device.  You can also change your account’s notification settings or the notification preferences on your device.

You won’t be able to opt out of messages that are considered necessary for you to manage your account, such as receipts and emails that alert you to changes in your account’s status that require your attention.  You may be able to decide how we send those messages, such as by email, text message or a notification on your mobile device.

The Personal Data We Collect

We may collect your personal data when you register for or use our service, such as when you create an account or make a payment.

Here are the kinds of personal data that we may collect when you create an account or use our services:

1. Information that identifies you, for example:

• First and last name

• Address

• Phone number

• Email

• IP address

• Information collected from cookies or other tracking technologies

2. Records and financial information, for example:

• Bank account and routing numbers

• Credit and debit card information

• Financial information

3. Personal characteristics, for example:

• Age

• Sex

4. Commercial information, for example:

• Purchase history

5. Internet or network activity, for example:

• Interactions with our services and sites

6. Geolocation data, for example:

• Global Positioning System (GPS) information when you give us permission through your device settings

• IP-based geolocation

7. Audio, electronic, visual, biometric or similar information, for example:

• Call recordings when you talk to customer service

• Voice identification, when you consent to this biometric method of authentication

• Photo IDs and profile pictures you provide

8. Information we infer based on your personal data, for example:

• Fraud and risk assessments

• Personalization preferences

Where Personal Data Comes From

We may collect personal information about you from various sources, for example from:

• You, when you use Forensic Pocket Guide

• Our payment partners, such as card networks and payment processors

• Financial institutions, such as banks

If you have an account with Forensic Pocket Guide, we will associate information from all these sources with your account to improve your experience and for compliance and analytics purposes.

We do not knowingly collect personal information from people who are not allowed to use our sites and services.  Contact us at info@forensicpocketguide.com if you believe that we have mistakenly collected personal data from someone not allowed to use our services.  We will delete it immediately, unless we are legally required to keep it.

How We Use Tracking Technologies Like Cookies

We may use cookies and similar tracking technologies to collect personal data whenever you use our services or visit our sites.  The information collected with these technologies help us personalize your experience, measure the effects of our ads, prevent fraud and enhance the security of our sites and service.

You can disable or decline some cookies for our sites and services.  But, since some parts of our service rely on these cookies to work, those services could become difficult or impossible to use.

Some web browsers have an optional setting called “Do Not Track” (DNT) that lets you opt-out of being tracked by advertisers and some third parties.  Because some of our services won’t function without tracking data, we do not respond to DNT settings.

If you want to know more about how we use cookies, read our Cookie Statement.  To learn how to opt-out of this kind of tracking technology, visit About Ads.

Why We Collect Personal Data

We collect personal data for many reasons, including to improve your experience, and to run our business.  Specific reasons why we collect your personal data include:

1. Run our sites and provide better services, for example to show you your account information, verify access to your account and keep your account and payment information up to date.

2. Manage and improve our business.  For example, we do user research to improve our products’ performance and abilities.  We also monitor and analyze our sites to help ensure they work as expected.

3. Protect our business and our customers from risk and fraud, including fraud that involves our business partners, strategic ventures or other individuals.

4. Send you marketing information about our products and services.  We use personal data to better understand and cater to your interests.

5. Personalize your experience when you use our sites and services.  In this case, we might use tracking technologies like cookies.  See our Cookie Statement for more details.

6. Send you locally relevant options, but only if you agree to let us track your location.  If you do, this can help us enhance the security of our sites and services, customize our services by personalizing content such as ads and search results.

7. Make it easy for you to find and connect with others.

8. Contact you when you need us, such as answering a question you sent to our customer service team.

9. Comply with laws and enforce our agreements with you and with other people that use our services.  

How and Why We Share Personal Data

We do not sell your personal data.  However, we may share personal data across our services and with other members of the Forensic Pocket Guide LLC and Gap Science LLC family.  Sometimes we share the personal data we collect with third parties to help us provide services, protect our customers from risk and fraud, market our products, and comply with legal obligations.

You can review the personal data that we may share by reviewing The Personal Data We Collect section.

We may share personal data with:

1. Other members of the Forensic Pocket Guide LLC and Gap Science LLC family.  

2. Service provides that help us with processing payments, marketing, research, compliance, audits, corporate governance, communications, and security.

3. Card networks and payment processors.

4. Courts, governments, regulators and law enforcement when accompanied by a subpoena or other legal documentation that requires Forensic Pocket Guide or Gap Science to respond.

5. People involved in a transaction.

6. Other third parties to:

• Comply with laws

• Investigate or enforce violations of our user agreement

• Facilitate a merger, purchase, or sale of part or all of our business

• Comply with card association rules

• To prevent physical harm or illegal activity

How We Protect Your Personal Data

Helping to keep your personal data safe against loss, misuse, unauthorized access, disclosure, and alteration is our top priority.  

To protect your personal data, we use technical, physical, and administrative security measures that include:

• Firewalls

• Data Encryption

• Physical access controls at our data centers

While we protect our systems and services, you’re responsible for keeping your password(s) and account information private.  You are also responsible for making sure your personal information is accurate and up to date.

If your account is closed, we may keep your personal data and other information as required by law and according to our data retention policy.  If we do, we will continue to handle it as we describe in this statement.

How This Statement Changes Over Time

We will make changes to this privacy statement from time to time.  This helps us stay up to date with changes to our business and the most current laws.  After a new version is published, we will collect, store, use, and protect your personal data as we outline in that revised statement.

If the new version reduces your rights or increases your responsibilities, we will post it on the Policy Updates or Privacy Statement page or our website at least 21 days before it becomes effective.

We may notify you about these changes through email or other communications.

Contact Us

If you have questions about this privacy statement or your personal data, contact us so we can help at info@forensicpocketguide.com.